Posted on July 30th 2010 by Stream20 Team
Email marketing is evolving at a rapid rate.
Advanced data-driven relevancy programs, social & mobile channel integration, new multivariate testing software… savvy email marketers with budget and vision can now achieve a reach and level of targeting and integration barely believable five years ago.
But is this happening at the expense of maintaining old-school campaign management best practice standards? And in particular, non-responder management?
From some of the evidence we’ve seen, the answer is yes.
As marketers successfully secure investment in their email program, they’re often under pressure from “the money” to maintain high send volumes as an apparently obvious sign of the channel’s good health in the business. In the rush for innovation and stakeholder appeasement, engagement and non-responder management is often forgotten. Big volumes = big gravitas.
But it shouldn’t be… we’ve achieved some interesting results that could help you persuade your senior bods that restricting your send volume doesn’t have to impact your results. Plus, an effective engagement management piece saves a ton of cash that can be ploughed into further programme developments to boot.
One client for whom we introduced an engagement program for reduced the mailing base by 60% on a weekly basis. This equated to a five figure annual saving in send costs alone.
Separating active users from inactive users using simple business rules and ensuring the pots remained dynamic also provided a fantastic opportunity for effective subject line, broadcast time testing and CTA/creative testing.
The result? A 45% increase in open rates and 30% increase in click through volumes.
Posted in Resources | Tags: Email
Posted on July 29th 2010 by jthomas

I am pleased to announce the launch of the Trend Micro affiliate program.
Trend Micro is a global leader in network antivirus and internet content security software and services with a focus on outbreak prevention and enabling customers to manage the impact of network worms and virus threats.
Trend Micro provides individuals, and organisations of all sizes, with smarter security solutions that protect against a wide range of insidious threats and combined attacks including viruses, spam, phishing, spyware, botnets and other Web threats, such as data-stealing malware.
Program benefits:
· Strong commission rates – 45% for each home and home office sale (first 3 months of launch)
· Direct to cart linking
· Customer Promotions
· Launching in 10 European countries shortly, including France, Germany, Italy, Sweden and Spain
· Access to a dedicated affiliate manager
Launch promotion commission increase:
45% commission for each sale for the first three months from the program launch. After the initial 3 months the commission structure will be as follows:
1-10 sales = 20%
11 – 29 sales = 25%
30+ sales = 30%
Customer promotions:
Trend Micro is currently offering a 30% discount through the affiliate channel.
For more information, please see our Info Pack.
The Trend Micro affiliate program runs via Webgains. To sign up, click here.
Please feel free to contact me if you have any questions.
Kind regards,
Jo Thomas
Trend Micro Affiliate Manager
joanne.thomas@stream20.com
Posted in Client News | Tags: Affiliates
Posted on July 28th 2010 by tlawrence
You scratch Ted’s back, he’ll scratch yours
Ted’s Affiliate can enjoy up to 8% commission, a 30 day cookie period and high average order values. There is a suite of attractive banners and a newly improved product feed. Ted Baker offers a wide range of menswear and women’s wear each expressing the innovative detail and cuts that draw you in.
Sign up to Ted Baker Affiliate program via Affiliate Window or Linkshare
What’s happening @TED?
The Summer sale is still on at Ted Baker with up to 50% off selected items. The sale ends on the 1st of August, so don’t waste any more time and make the most of it.

Coming soon….
Ted’s Autumn Winter range will be launching soon. To sneak a peak at whats in store click here! The collection harks back to the core values of Ted Baker – playful detailing, exquisite cuts and unwavering attention to detail. Its back to basics where the result is anything but basic!
To get your hands on the NEW Autumn Winter 2010 look book, please get in touch. Just send your address details to me and I will it sent over to you.
Enjoy the rest of your week…. I’m off to Ibiza for some fun in the sun
Kind Regards
Teresa Lawrence
Ted Baker Affiliate Manager
email: teresa.lawrence@stream20.com
MSN:teresa.law79@hotmail.co.uk
Posted in Client News | Tags: Affiliates
Posted on July 28th 2010 by Stream20 Team
With all the news of Yahoo starting to show Bing organic search results in the US and the assumption it will roll-out here in the UK and Europe after the US test runs, does this mean the sites have to change their SEO strategy to take account of this or suffer?
Well lets get a reality check first and look at the Hitwise UK report for week ending 22nd May 2010:
Google.co.uk (87.76%) and Google.com (3.90%) still account for 9 out of every 10 search queries in the UK.
Even if Bing (3%) combined with yahoo UK (2.57%) and Yahoo.com (0.37%), they would only still only account for ½ of a search out of every 10 search queries in the UK. The figures are a it more impressive for the US, but Google still dominates.
Having said that, we all know online is a numbers game, an the more people who visit your site the better (server capacity permitting), so it makes sense to optimise for Bing in those areas that don’t effect Google ranking and that you may not have considered yet. Here are two tips that will get your site better ranking in Bing while not affecting Google rank:
- Bing likes sites to be text heavy, as does Google, but the difference is Bing might mark down sites with under 300 words, so make sure you have 300+!
- Who would believe it, but Out-bound links from your site are a Bing factor (not to Google), so be aware of who you are linking to and what that anchor text is, and try to make the link to a site/page relevant to your page/site.
But basically, a well SEO’d site will be good for all search engines. However, if Bing/Yahoo combined does end up getting a significant market share and uses markedly different ranking factors than Google, there will come a day when sites will be producing different pages to attract the different Search engines.
Posted in Resources | Tags: SEO
Posted on July 27th 2010 by tlawrence
Stream:20 Affiliate programs spotlight!
Stream: 20 currently manages the Hush Affiliate program – www.hush-uk.com
Over the past few years Hush has established itself as one of the UK’s leading nightwear and loungewear retailers, focussing on comfort and style! Their collection caters for every season and includes a large collection to wear to bed, on the sofa, around the house and beyond the front door as well and still look sensational.
Hush offers affiliates a generous commission of 10% for every product they sale.
Sign up NOW and starting earning £££
Whats happening at Hush!
Hush Autumn/Winter stock is launching on the 2nd September, so they’re emptying the shelves of the last remaining summer items and offering their customers an extra 25% off everything still on our website.
Don’t forget – that’s on top of sale discounts of up to 60%! It’s first come, first served, so what are you waiting for. I have already taken advantage of the offer just in time for my summer holiday:) Click here to have a look…
Offer details:
Promocode : SALE25
Offer ends : 15th August 2010

For all things Hush, please do not hesitate to get in touch!! Why not add me to your MSN and say Hi!!
Regards
Teresa Lawrence
Hush Affiliate Manager
email: teresa.lawrence@stream20.com
MSN: teresa.law79@hotmail.co.uk
Posted in Client News | Tags: Affiliates
Posted on July 21st 2010 by Stream20 Team
Not normally one to get overly excited about creative execution in email, Nike’s weekly offering has put a smile on my face and made me nod with appreciation.
Sure, the email is packed with good looking, quality shots of snazzy-looking sporty goods, but it’s the little touch in the header that’s caught my eye.

See how the iconic Nike tick is visible, despite images being defaulted off?
Nice.
So why has this turned the head of a grizzled conversion-focused marketer like myself? A couple of reasons:
- You HAVE to respect the attention to detail and effort that’s gone into making this happen; essentially hundreds of HTML grids shaded to create the effect
- When it comes to generating revenue through email, every little helps. In this case, Nike have done all they can to push brand recognition when all the factors of the inbox are stacked against them. And strong brand recognition increases the likelihood of a recipient engaging with, and ultimately buying from, an email.
While we’re at it, the preheader/header real estate as a whole has been put to pretty good use.
A rich text nav bar, a pre-header message (with click through) and a save to address book message all accompany the obligatory web version link.
Maybe there’s scope for a stronger CTA above the fold and, taking a guess at the audience, perhaps links to Blackberry and Mobile versions wouldn’t go amiss. But this is nitpicking (and the latter point pure speculation).
Clothing retailers, with their marketing emphasis based around sleek imagery and distinctive design, are always going to struggle to churn out best practice emails. Here though, I’d suggest Nike have done all they can.
-Stuart Russell


Posted in Resources | Tags: Email
Posted on July 21st 2010 by smilbank
We are currently looking for consultants in two key areas: Affiliate Management or Email marketing (acquisition and/or retention).
A minimum of 4 year’s experience is required. Blue-chip client background essential.
As well as knowing one of the above areas extremely well, excellent knowledge of at least one of the following is preferred (but not essential);
- Paid search
- SEO
- Web analytics
- Conversion
- Social Media
- Website build (project management)
- Online marketing management (channel management)
Candidate Requirements
Key responsibilities:
- Thought leadership
- Strategy formation
- Strategy implementation and/or managing external agencies to implement
- Senior stakeholder liaison
- Presentations to senior management
Skills/Experience:
- Ability to absorb large amounts of information and data in order to be able to understand clients business
- Background in managing and implementing large scale online marketing channels – you will have worked with large budgets
- Understanding of opportunities/effectiveness/limitations of online marketing channels and techniques
- Ability to consult into both senior management as well as a marketing manager level
- Excellent negotiation skills
- Work well under pressure to tight deadlines
- Motivated by targets / results
- Excellent presentation and interpersonal skills
Personality Traits:
- Assertive
- Diplomatic
- Confident
- Personable
- Ambitious
- Proactive
- Innovative
- Enthusiastic
- Motivated
- Entrepreneurial
This is a great opportunity to get involved with a young, growing company – excellent future opportunities will exist for the right candidate.
Please contact us if you would like to apply for a position.
Posted in Stream:20 News | Tags: Affiliates, Email, Jobs
Posted on July 21st 2010 by Stream20 Team
For a number of years now advertisers have struggled to make the content network work for them. Click through and conversion rates have been very poor typically, this is true of both the Google and Yahoo networks. Yahoo made a decision to scrap their European content network offering in March 2009 and even Google have admitted that they have struggled to improve their product over the years. The problem from their side has been one of quality. Google would openly admit that the quality of the sites allowed to serve third party Ads on their network has not been of a high enough standard. However, it seems they have turned a corner in recent times with many advertisers now starting to see improved results.
It could also be argued that advertisers are only now starting to effectively optimise their content network efforts. Previously many would simply throw a number of top performing keywords on to the content network and expect results. Unfortunately it is not quite that simple. Building content network ad groups should be a controlled exercise where each Ad group is very tightly defined. An Ad group containing a broad ranch of keywords stands little chance of performing well as the related Ads could be served against a wide range of unrelated content. Ad groups should be kept relatively small i.e. 5 – 10 keywords per Ad group.
It is also important to assign site level tracking to your Google content network activity to ensure you can identify the sites that are performing /not performing. Once you have found a site that delivers results you should remove it from the content network and re-target it within ‘ad placements’. Isolating it on ad placements will allow you to assign a unique bid, obviously you may be in a position to bid more aggressively if the site is performing well for you. With site level information you can also begin culling any sites that deliver clicks but no conversions. Other obvious wins are bidding on your own brand terms……..and your competitors!
Advertisers that have tried and failed to make the content network work should consider re-testing. Whilst it is unlikely to contribute more than 5% – 10% of the returns the main sponsored listings deliver, it is now a reliable source of incremental s business if managed effectively.
Posted in Resources | Tags: PPC
Posted on July 1st 2010 by smilbank
Stream:20 are offering free half day consultations for those who feel they would benefit from some digital expertise in an area of their choice. Its just book your free half day session with one of our expert consultants – tap into their wealth of experience to help you answer this key question.
- A free half day consultation – all the advice you need on digital marketing
- Access to an expert in their field – access to a top consultant
- Analysis of digital opportunities available to you online
Where can we help:
- Affiliate Marketing
- Email Marketing
- PPC Search
- SEO
- Media Strategy
- e-Commerce Partnerships
- Channel management
- Project Management
- Conversion Management
How to take up the offer
Its easy! Simply follow the following steps:
1. Email consultancy@stream:20.com
2. Outline your company details, availability and any questions you might have
3. Our consultancy team will be in touch to arrange the consultation.
Posted in Stream:20 News | Tags: Affiliates, Channel Management, Email, Media Strategy, PPC, SEO
Posted on July 1st 2010 by Stream20 Team
MSN rebranded their live paid search offering as Bing last year in what appeared to be a fairly ill conceived plan to steal market share away from Google. Despite having very deep pockets, which they have used to promote heavily on TV, billboards etc it seems obvious that the product itself has nothing new to offer and begs the question; why switch from Google?
The TV Ads themselves although original in terms of their execution say nothing about the brand. It must have been a very difficult brief for the creative agency involved as they had little to work with in terms of the actual proposition.
Despite this, recent com score data reveals MSN have actually managed to capture more of the market with Google having to surrender a small amount of ground. MSN’s market share has increased by roughly 2% over the last few months. Whilst this is a noticeable win for them, it’s unlikely to be concerning the big wigs at Google at this stage. It could be argued that this was to be expected given the size of the advertising budget committed and is likely to be short lived unless the product itself takes serious strides forward in the next few months.
Our exposure to Bing will no doubt increase further in the coming months as MSN’s deep pockets force it in as the default search engine with some of major online players. MSN also appear to be stepping up the frequency of their advertising judging by activity in the last few months, this is clearly a committed push the likes of which we have not seen before from either MSN or Yahoo. But do they have a long term strategy to really compete, or is this little more than a advertising blitz?
Posted in Resources | Tags: PPC